We want our customers to enjoy our wine since we love you! In case there is an issue with the wine you purchased, please call us at +65 8038 3328 or email us at sales@trivine.com.sg & we will make it right for you.

RETURN AND REFUND POLICY

1. If there is any issue with the delivered Products, you shall immediately submit a return form to GNW TRADING (PRIVATE) LIMITED by way of e-mail to the email address specified, and in any event, such form shall be lodged within twenty-four (24) hours after receipt of the Products. A reference number will be issued to you upon the receipt of the return form by GNW TRADING (PRIVATE) LIMITED.GNW TRADING (PRIVATE) LIMITED reserves the right to refuse any returned Product where a return form is not submitted or attached. Please follow the instructions stated in the return form and package the Product securely.

2. You acknowledge and accept that all returned Products will be subject to an examination by GNW TRADING (PRIVATE) LIMITED, its merchant, manufacturer, or supplier. GNW TRADING (PRIVATE) LIMITED reserves the right to refuse to replace or issue the refund for the returned Products in the following situations, including without limitation: (a) Change of Products without any specific reason; (b) Products with missing merchandise serial number or product code; (c) Non-faulty Products; (d) Promotional items.